Energy Methods Company Samanga provides comprehensive photo voltaic solutions to purchasers in Uganda and Kenya, which includes every thing from solar panels to inverters. We have recognized a strong consumer base that spans governing administration companies, non-public enterprises, and general shoppers.
A fast deal with for That is to offload the mundane little tasks from IT aid and make a self-provider portal. Most helpdesk answers provide this characteristic, Samanage included. Although not all are ITIL-certified, in order that they deficiency whole services catalog abilities that Samanage attributes.
This award is given only to major B2B goods and reflects the fact that Samanage gives the best attainable standard of provider. It highlights The seller’s considerable knowledge of the industry they’re selling to as well as the requirements of their prospects.
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mcam over five yrs in the past +3 They are really two fully unique products that have unique consumer marketplaces. WHD is a relatively uncomplicated helpdesk or ticketing procedure with asset management SWSD is an entire suite ITSM merchandise with…
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Samanage not simply offers total ITIL-Prepared IT provider desk and asset management abilities, but matches these with dependable customer support. The software package is on a regular basis upgraded to address existing industry requires, making it among the list of benchmarks for the most up-to-date development in their business.
For IT pros Doing work the support desk, we offer an built-in practical experience to carry alongside one another all similar information (for example, property or expertise base articles or blog posts relevant to an incident or modify records associated with an issue), so the agent can see all the knowledge accessible to expedite the resolution.
In the issue of weeks, we have been capable of streamline our support requests and shipping and delivery flows by providing everyone–the massive boss to assistance brokers to rank and file throughout departments–larger visibility of their requests. Likewise, an agent can immediately elevate a ticket by just clicking the “+” button on the interface.
Gordon cited two worth propositions of Samanage. Initial, he mentioned it permits businesses of all measurements to deliver excellent IT assist by streamlining procedures, owning better visibility throughout IT operations, and agility to scale their company desk. “It’s the sole Enterprise Services Management computer software that provides a platform to reimagine how It could produce value for the Corporation,” Gordon reported.
This certification is granted to products that supply In particular significant volume of person encounter. We evaluated how straightforward it truly is to start out applying Samanage And the way properly-intended its interface and options are to facilitate the work procedure. Right after a while used dealing with the software we found their interface extremely straightforward to know.
There’s nothing at all one of a kind in regards to the Know-how Foundation–lookup, tags, edit, documentation are all typical attributes–other than to claim that it’s backed by a responsible ITIL-compliant backend.
Nestor Gilbert is often a senior B2B and SaaS analyst plus a core contributor at FinancesOnline for more than 5 many years. Along with his working experience in software program improvement and considerable familiarity with SaaS management, he writes mostly about rising B2B technologies and their influence on the current small business landscape.
SolarWinds was Established by IT specialists resolving complicated complications in The best way, and Now we have carried that spirit ahead due to the fact 1999. We choose delight in relentlessly Hearing our shoppers to samanaga establish a further understanding of the problems they face.